Awesome Customer Service…It’s Simple

Earlier this week I was in Austin, TX attending a Keller Williams Realty Mastermind Event.  On Monday night I made a reservation at one of my favorite sushi restaurants in the country which is located in Austin.  This restaurant is called “Kenichi“.

When I called for the reservation they person on the phone asked for a contact number for me.  I gave her my cell phone number.  In the back of my mind I was thinking they would be calling me if I didn’t show for the reservation.

We got there on time, had an awesome meal, paid the check and walked back to my hotel.

The next day I received a phone call from Kenichi.  The call thanked me for dining with them and asked that I call them with any comments or suggestions on how to make the dining experience even better.   When the call came in I was in a meeting so it went to voicemail.  It was nice to listen to this message and then I realized I had received the same call from Kenichi last summer when I was in Austin and hosted a large group at their restaurant.  I thought, at the time, the call was made because we spent over $1000 with the restaurant that night.  Now I realize they call every diner they have. 

What awesome customer service.

So if you ever find yourself in Austin, TX and you love great sushi, make Kenichi a dinner spot.  It’s located in the Warehouse District in downtown Austin and is definitely worth the trip.

Think about the power of this simple phone call in your business as well.  Do you call your buyer a few days after closing to see how everything is going or are you afraid of what you might hear?  Think of how that simple call can truly build your business and your brand.